Who we are - Venca

Venca is the leading ecommerce fashion company in Spain. Its more than 30 years of history have turned it into a company that is expert in fashion, textiles and home sales through both catalogues and the Internet.

Venca has a 60% market share for remote sales of textile items in Spain. Every season, the company sends more than 18 million catalogues to its million and a half clients. Its communication is reinforced with 50 million e-mailings per year which highlight some items in the collection and provide information on the promotions underway.

Venca belongs to Grupo Digital Lola S.A.U. The company is also a member of ADIGITAL (Spanish Digital Economy Association).

At the Venca headquarters, which is located in the town of Vilanova i la Geltrú in the province of Barcelona, a team of more than 400 people work to serve our clients, Venca’s reason for being. The profile of the Venca client is a middle-class woman who is economically independent, focused on saving and open to an easy, modern way of buying clothing. She values all the advantages of remote shopping: freedom of choice, ease of payment, time savings, personalised treatment and the service guarantee.

A warehouse measuring 42,000 m2 managed with diligent logistics makes it possible to send 22,000 packages per day distributed all over mainland Spain and Portugal, as well as to the Balearic Islands, the Canary Islands, Melilla and Andorra.


use conditions

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your VENCA products to over 100 destinations worldwide! When you buy your VENCA products from Global-e, you will see that your payment method is charged by Global-e -- VENCA, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order)


Personal data protection

For the provision and use of the services of www.venca.com, Clients may previously provide VENCA with certain personal information. VENCA will process this personal information in accordance with the laws in force, and for the purposes and conditions established in the VENCA Privacy Policy, which is available at the URL www.venca.com. VENCA has adopted and deployed all the technical and organizational measures needed to guarantee the security of personal information and thus prevent it from being altered, lost, processed or accessed by unauthorized parties. However, the User is aware that VENCA cannot guarantee the absolute security of their personal information, in that any Internet security measure is relatively fragile. Therefore, VENCA shall accept no responsibility for any damage and/or profits not earned by the user or any third party that is harmed in this way because of the illicit acts of third parties.


PROCESSING OF PERSONAL INFORMATION

Who is responsible for the processing of your data?

		Identity: DIGITAL LOLA COMMERCE, S.A.U.
		C.I.F.: A-58028655
		Dirección Postal: Camí de les Oliveres, 1. 08800 Vilanova i la Geltrú (Barcelona)
		Telephone: 902 22 12 12
		email: tratamientodatos@venca.es
		Contact address of the Data Protection Delegate: dpd@venca.es
		

What is the main purpose for processing your data?

To perform a contract.
The data will be handled to manage your requests, orders, payment and processing and, if necessary, exchanges and returns.

Advertising purposes

The data provided will be processed to send information and to market VENCA products and services in a personalised manner, using the information you have given us to create business segments. The information and sales offers related to our products and services will be sent by post, email, the Internet, messages or telephone calls. Likewise, with your consent we will send you information and sales offers from third parties that collaborate with us, which come from the following sectors: telecommunications, finance, insurance, publishing, leisure, training, food, hardware, household cleaning products, NGOs, domestic appliances and household goods, jewellery, electronic items, travelling, cosmetics, esoterism, furniture and the automotive industry. The information will be sent by post, email, the Internet, messages or telephone calls.

What is the legal standing for processing your data?

The legal basis for processing your data is to perform a sales contract for purchasing our products. The sales offer for our products and services is based on a legitimate interest in conducting advertising campaigns. The sales offer for products and services offered by third parties that collaborate with us is based on your consent.

How long will we store your data for?

The data you provide will be stored for the entirety of the commercial relationship with our company, and for a period of five years as of the last confirmation of interest, as long as the interested party does not ask for such data to be deleted.

What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation about whether or not VENCA is handling personal data that concerns them. Individuals are entitled to access their personal data, as well as request the rectification of inaccurate details or, if applicable, request the data to be deleted when, for example, they are no longer required for the purposes for which they were obtained. On occasions, individuals may request us to restrict the processing of their data, in which case we will only keep the data to make or deal with complaints. Under certain circumstances and due to reasons related to specific situations, individuals may oppose to the processing of their data. VENCA will stop processing the data, except when there are imperative legal reasons, or it is necessary for dealing with possible complaints. In the event you exercise your right to refuse advertisements, your data will be included in an advertising exclusion list that has the purpose of reducing the number of advertisements you receive. You may also object to us creating business segments with the information we have about you All individuals have the right to data portability. Interested parties are also entitled to withdraw their consent at any time.Everyone has the right to obtain confirmation about whether or not VENCA is handling personal data that concerns them. Individuals are entitled to access their personal data, as well as request the rectification of inaccurate details or, if applicable, request the data to be deleted when, for example, they are no longer required for the purposes for which they were obtained. On occasions, individuals may request us to restrict the processing of their data, in which case we will only keep the data to make or deal with complaints. Under certain circumstances and due to reasons related to specific situations, individuals may oppose to the processing of their data. VENCA will stop processing the data, except when there are imperative legal reasons, or it is necessary for dealing with possible complaints. In the event you exercise your right to refuse advertisements, your data will be included in an advertising exclusion list that has the purpose of reducing the number of advertisements you receive. You may also object to us creating marketing profiles with the information we have about you All individuals have the right to data portability. Interested parties are also entitled to withdraw their consent at any time.

Additional information

Minors. Children under 16 are not allowed to make purchases, provide their personal data, fill in forms or request catalogues without the consent of their parents or legal tutors, unless they are completed by said parents or legal tutors. The same rule applies for using the VENCA phone number 807 00 11 00* (*Maximum price Mex$0.0042/min. from a landline and Mex$0.0079/min. from a mobile network. VAT included. 24 hours a day, 7 days a week. 18 or older. Service offered by DIGITAL LOLA COMMERCE (VENCA), Camí de les Oliveres, 1, Vilanova i la Geltrú (08800 Barcelona).


Definition and purpose of cookies

A cookie is a file which is downloaded onto your computer when accessing certain pages of the website. Cookies enable a website to store and retrieve information on the browsing habits of a user or their computer, and depending on the information they contain and the way you use your computer, they can also be used to recognise the user and offer them more relevant products / advertisements.


What kinds of cookies does this website use?

The information we provide below will help you understand the different kinds of cookies:

Generally speaking, we use them to facilitate shopping and registration services.

We use cookies which are strictly necessary to ensure proper browsing, or which allow you to pay for the goods or services you order, or to make sure that the content of the website loads properly.

We also use third-party cookies like the ones used by the social media or by external complements, and analytical cookies which enable us to gather statistical information on how you browse and to show you advertisements related to your preferences, generated based on your browsing patterns, in order to offer users the best possible service.

TYPE OF COOKIES

Depending on their purpose:

• Technical cookies These allow users to browse a website, platform or application and use the different options: transmit data, log in, access pages with restricted access, save items that make up an order, process an order, request registration or to participate in an event, use security elements during browsing, store content for distributing videos or sound, or share content via social networks.

• Analysis cookies: These enable the party responsible for these cookies to monitor and analyse users’ behaviours on the websites to which they are linked. Information collected with this type of cookie is used to measure the activity on websites, applications or platforms to draw up the browser profiles of the users of the said websites, applications or platforms, with the purpose of making improvements based on analysing the data usage of the people using the service.

• Advertising cookies: These enable more efficient management of any advertising spaces a publisher may have included on the website, application or platform from which the requested service is provided, based on criteria such as published content or the frequency with which advertisements are displayed. These cookies store information about users’ behaviour, obtained by permanently observing their browsing habits. This makes it possible to develop specific profiles that are used a basis for showing appropriate advertisements.

• Personalization cookies These enable users to access the service with some predefined general features, according to a series of criteria on the user’s terminal, including, for example, the language, type of browser used to access the service and settings for the region from which the service is accessed.

Depending on the entity that manages them:

• Internal cookies: Internal cookies are sent to the user’s terminal from equipment or a domain managed by the publisher, from which the service requested by the user is provided.

• Third party cookies: Third-party cookies are sent to a user’s terminal from equipment or a domain that is not managed by the publisher, but by an entity that processes the data obtained from the cookies. Cookies installed by the publisher that are handled by third parties are also third-party cookies.

Según duración:

• Session cookies: These are temporary cookies that remain in your browser’s cookie file until you leave the website; consequently, none are stored on your computer’s hard drive. The information obtained by way of these cookies is used to analyse web traffic guidelines. In the long term, this enables us to provide a better experience to improve content and make our site easier to use.

• Persistent cookies: These cookies are stored in the terminal and are accessed and processed for a specific period of time. They have an expiry date, after which the cookies will stop working.

Below is a list of providers with which we work. They use analysis and advertising cookies to facilitate our website analyses and to be able to offer relevant advertising content.

Supplier Finalidad Overview & Details More information
Google Analytics Analytic They generate an anonymous user ID, which is used to count the number of times a user visits the site. They also record the first and last time a user visited the website. It likewise calculates when a session has ended, the user’s origin and keywords. https://developers.google.com/analytics/devguides/ collection/analyticsjs/cookie-usage
DoubleClick Advertising It places advertising cookies that are aimed towards improving a user’s browsing experience, as well as using them to distribute appropriate and relevant advertisements, thus optimizing online advertising. http://www.google.com/doubleclick/
https://policies.google.com/technologies/ads/
Google Adwords Advertising We use Google AdWords cookies to provide users with personalized products and advertisements that could interest people who have previously visited the website. https://policies.google.com/technologies/ads
Google Tag Manager Analytic We use Google Tag Manager to manage pixel tags that enable us to collect some of the following type of data: the computer’s ID address, browser speed, user’s operating system, buying behavior and the visitor’s browsing patterns. The latter may include the date and time when the visitor was on the website, the areas they visited, type of products they purchased, information sent via the website’s order and registration forms and other click follow-up data which, under no circumstances, correspond to personal identification. https://policies.google.com/technologies/ads
Facebook Advertising Cookies and pixels are used to understand and show you the most appropriate advertisements. https://www.facebook.com/about/privacy/cookies

Consent / Revocation and cookies removal

We inform you that we can only use cookies on your equipment if you have given your consent, except in the cases when they are necessary to browse our website. In the event in which you give your consent, we will be able to use cookies that will provide us with more information about your preferences and personalise our website in accordance with your individual interests.

By registering and accepting the terms and conditions, the user consents to the use of technical cookies to improve the browsing experience. This website only uses the cookies that are strictly necessary for it to function properly and to generate statistics on website use; under no circumstances do they allow us to identify the user.

Storage and processing of the information obtained in this way serves a technical purpose, in order to transmit communication via the electronic communication network, as well as to provide an information society service expressly requested by the registered user.

You may allow, block or eliminate the cookies installed on your computer by setting the options of the browser installed on your computer; if your browser does not allow cookies to be installed, you may not be able to access some of the sections of our website.

Cookies management varies by browser, so we recommend that you enter the “Options” or “Tools” menu of your web browser to set the security level and cookies authorisation. Below we provide you with access to detailed information by type of browser:


Updates on the cookies policy

Digital Lola S.A.U. may modify this Cookies Policy in accordance with legislative requirements, regulations, or in order to adapt this policy to the instructions issued by the Spanish Agency for Data Protection, therefore Users are advised to visit it periodically.

When significant changes occur in this Cookies Policy, they will be communicated to the Users through the web.

Additional notes

  • • Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that third parties mentioned in this cookies policy may have.
  • • Web browsers are the tools responsible for storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect manipulation of cookies by the aforementioned browsers.
  • • In the case of Google Analytics cookies, this company stores cookies on servers located in United States and undertakes not to share it with third parties, except in cases where it is necessary for the operation of the system or when the law obliges to that effect. According to Google it does not save your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations. If you want information about the use that Google gives to cookies we attach this link.
  • For any questions or queries about this cookie policy, please do not hesitate to contact us.

General sales conditions